Refund policy

Returns & Refunds

Damaged or wrong item

If your order arrives damaged or isn't what you ordered, email support@getgfci.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — no need to ship the item back.

12-Month Warranty

Kaper GFCI products are covered by a 12-month warranty against manufacturing defects. If your product stops working under normal use within 12 months of delivery, email support@getgfci.com with your order number and a photo or short video of the issue. We'll send a free replacement or issue a refund — no need to ship the item back.

Change of mind

You can return unused items in their original packaging within 30 days of delivery. Email support@getgfci.com to request a return authorization (RMA) before sending anything; returns sent without an RMA can't be processed. Return shipping is paid by the customer. Please write your RMA number on the package and ship to:

GetGFCI Returns
c/o CNC Global Logistics
18501 Arenth Ave
City of Industry, CA 91748
United States

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Questions

Email: support@getgfci.com

We reply within 1 business day, Monday to Friday.